Gas smell, smoke, or a carbon monoxide alarm?
Leave the home and contact emergency services or your gas utility from a safe location. Do not troubleshoot the furnace or wait for a repair call. Our service line is not emergency dispatch.
First separate a heating outage from an immediate hazard
A cold house and a suspected gas leak require different responses. If you smell gas, hear an unexplained hissing near gas equipment, see smoke or fire, or a carbon monoxide alarm sounds, leave the home. Contact emergency services or the gas utility from a safe location. Do not use our repair line as an emergency dispatch service.
When there is no heat but no immediate warning sign
Check only normal thermostat settings if it is safe. Note the room temperature, how long the heat has been out, and whether the house is continuing to cool. Tell the specialist if someone in the home has a particular need for warmth. If indoor conditions become unsafe, move to a warm, safe location rather than waiting in the house for a repair.
Make your call useful
Give a short description of what the furnace does and your West Jordan location. Tell the person answering if it is a gas furnace, electric furnace, or heat pump, if you know. Ask about current availability and what happens next. Appointment timing and service scope must be confirmed directly; this website does not promise a particular arrival time.
- Say whether the furnace is silent, blowing cool air, or repeatedly stopping.
- Mention alarms, unusual odors, or a tripped breaker.
- Explain any recent work or change in operation.
- Confirm the specialist can work on your equipment type.
Avoid turning a heating outage into another hazard
Do not heat the home with an oven, outdoor grill, or outdoor fuel-burning equipment. Never operate a portable generator inside a home or garage. Follow the manufacturer’s instructions for any temporary heater. Do not bypass furnace controls or keep restarting equipment that shuts itself down.
Know what happens after the call
We connect homeowners with independent local heating specialists. Explain the urgency so the available service options can be discussed. You choose whether to arrange work after speaking with the specialist. Our How It Works page explains the connection process without requiring a form.
Safety resource: CPSC carbon monoxide guidance. Follow the owner’s manual for your equipment.
Planning heating work in West Jordan
If the diagnosis leads to equipment replacement or alterations, ask the specialist to explain any permit and inspection steps. West Jordan Building & Safety provides local permitting and inspection guidance. Requirements depend on the work; confirm them for your project.
Questions about emergency furnace repair
Does this page mean a technician is available around the clock?
No. Current availability and appointment timing need to be confirmed when you call. This website does not guarantee continuous contractor coverage.
Should I wait for a furnace technician if a carbon monoxide alarm sounds?
No. Go outside immediately and contact emergency services from a safe location. Do not stay inside troubleshooting or waiting for a repair visit.
Is a furnace that will not turn on always an emergency?
Not always. Urgency depends on warning signs, indoor conditions, and household needs. Immediate hazards take priority over arranging ordinary service.